The Importance of Small Business Tech Support: This is What to Know

Technology is shifting the ways we work. For many business owners, it’s impossible to imagine going a day without vital tools like email, project management software, or video conferencing platforms.

There is a downside to this major technological shift, however. Businesses that don’t have a strong tech support team can find themselves at a huge disadvantage, and in a worst-case scenario, risk losing everything.

If you’re a small business owner, you can’t afford to skip this article. Keep reading to find out everything you need to know about finding small business tech support.

Small Business Tech Support Is About More Than Wifi Issues

There’s a big misconception that tech support only comes in handy when there’s something wrong with your computer or you’re looking to implement new enterprise software. But there’s so much more to tech support than that.

Here are just a few things you can expect from a great tech team:

  • Networking monitoring
  • Systems maintenance
  • Hardware and software integration
  • Repairs and replacement

As you can see, many tech support tasks occur behind the scenes. But rest assured, the work of a great tech support team is a constant, ongoing process.

Vulnerabilities Pose a Major Risk

As a small business owner, it’s understandable that you want to save as much money as possible. That, in turn, may mean skipping tech support in favor of self-service or lackluster software.

But rest assured, cybercriminals are lurking in the shadows, waiting to strike. 43% of cyberattacks target small business owners.

It only takes one piece of unpatched software or one unsecured network to allow a criminal in. And when they’re in, they can cause millions of dollars in damage and ruin your reputation.

Put yourself in the shoes of a consumer: would you want to work with a business that has a history of data leaks and network breaches?

Outsourcing Is the Way to Go

While hiring an in-house team has its advantages, you’ll save money in the long run by looking outside of your company. Hiring a new team member involves weeks of interviewing and onboarding. Plus, you’ll need to invest in brand new hardware for each team member as well as benefits.

Partnering with a company like Be Structured MSP can help you get the great tech support your business needs without any of the hassles.

There’s no need to worry about filling out tedious job listings or taking valuable time away from your projects to interview clients. Just find a managed service provider and let them boost your security and improve productivity.

Find a Tech Support Team Today

If your business is still without a tech support team, you’re practically inviting trouble. Make a list of small business tech support companies you’re interested in working with and find the perfect partner before it’s too late.

And don’t forget that we have plenty of other great content to help you grow your business. Make sure to check back with our blog for more great content.