Zendesk, a leading provider of mobile help desk products, has announced the new Zendesk application for BlackBerry (News- Alert).
SAN FRANCISCO, CA–(Marketwire – 09/28/10) – Zendesk, a web-based customer support software provider, announces Zendesk for BlackBerry, a mobile help desk app that gives support agents with BlackBerry smartphones the same visibility into Zendesk ticket system activity, wherever they may be. With Zendesk for BlackBerry, support agents can view, create and update tickets on the go.he new app’s workflow capability allows agents to receive and respond to customer support requests in real time, as well as log support issue details for follow-up. New Zendesk users can also create an account directly from Zendesk’s BlackBerry mobile help desk app.
Zendesk has more than 60,000 mobile help desk users, and thousands of customer requests are currently being processed through Zendesk’s mobile applications every week day.
The Zendesk for BlackBerry app provides these key capabilities:
- Access all your customer support ticket views
- Update existing tickets and add comments for follow up
- Create new support tickets
- View entire ticket threads
- Create new accounts on the fly
Pretty fancy if you ask me. Nothing like having your own mobile office. The enterprise will never be the same. Apps keep coming out that enhance productivity. This is what BlackBerry is all about. For more details plus pricing packagaes, head over to http://www.zendesk.com