U.S. customer satisfaction for BlackBerry rises 13% since 2012

BlackBerry Passport

According to the ACSI (American Customer Satisfaction Index), customer satisfaction for BlackBerry has increased just over 5% in the last year (more than any smartphone vendor) with a total of a 13% increase since 2012 (when ACSI began tracking). The survey, posted by the University of Michigan, tallies a total number 70,000 US customers based on how satisfied they are with the products they own. 

The increase in customer satisfaction is the largest for any smartphone manufacturer. The continual trend displays BlackBerry’s strengths in providing customers with the best productivity, long lasting battery life and ease of use.



According to the survey, people rated satisfaction with battery life the lowest, whilst BlackBerry devices such as the Classic pack in a 22 hour battery on mix usage, which is more than the iPhone 6 (21 hours), the BlackBerry Leap offer 25 hours and let’s not forget the BlackBerry Passport, offering 30 hours without requiring a single charge during your busy day.

It doesn’t stop there, ease of phone and OS was the third lowest factor in customer satisfaction. The BlackBerry Hub was announced by readers of Engadget as the solution to messaging’s mission impossible.

Ease of use and productivity does not stop for any service provided by BlackBerry on any platform. BlackBerry is now a true cross platform player: having just announced the fully redesigned BBM for Android using the Android Material guidelines provided by Google. This will allow Android users to experience the ease of use and productivity that BlackBerry users are accustomed to.

Finally, if you’re still not convinced, why not read some Q&A’s from actual BlackBerry users posted on INSIDE BlackBerry:

If you want to hear firsthand from actual BlackBerry users, I suggest you check out our many Q&A interviews with Passport and Classic owners. For BlackBerry Classic users, they include this celebrity photographer, this serial entrepreneur, this financial TV guru and this digital marketing agency CEO, to this Toronto Maple Leafs executive and this high-tech CTO, this retailer/app developer, as well as this club DJ and this fine arts photographer. There are also more than a dozen happy BlackBerry Passport users including celebrity chef Tyler Florence, this IT consultant, high-tech CEO, real estate agentsenior hospital executivemanufacturing executivenon-profit foundersoftware engineertech journalistlegal administratorpharmaceutical CEOsoftware managerinsurance salesmancorporate IT manager and these workers from multiple industries.

The BlackBerry Passport is available unlocked to U.S. customers at ShopBlackBerry for $549 (prices vary in different regions), while the Classic is available at ShopBB for $449 and the Leap for just $275.

Source: INSIDE BlackBerry