TMONews has what some of you might consider “breaking news”. T-Mobile currently has 3 BlackBerry 7 devices that contain CarrierIQ tracking pre-installed on devices. BlackBerry models that contain this are as followed: BlackBerry Bold 9900, Curve 9360 & Torch 9810.
Now what is “CarrierIQ” and how does T-Mobile use it?
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- Battery performance: If a customer’s device battery appears not to be holding a charge, T-Mobile can determine if the issue is the battery, charger or device
- Dropped calls: If a customer attempts to make a call and the call fails, T-Mobile can determine whether the cause was the handset or the network
- Application failures: If a customer uses an application, preinstalled or downloaded from a third-party marketplace, and the app fails, T-Mobile will be able to troubleshoot that app failure, which may be perceived by the customer to be the device freezing/crashing