While working on software updates, updated hardware for new devices, a new marketing manager, a tablet Os, RIM has also updated their infrastructure adding to their existing BlackBerry Technical Support Service. Here are some new items incorporated into the updated tech support service dept.
- Training Discounts
- BlackBerry Enterprise Server Trade-Up Key
- Designated Senior Technical Analyst (DSTA)
Training Discounts
Training and learning programs can positively impact knowledge and productivity, and to make our BlackBerry platform training programs even more accessible, we’ve added discounts to several of our service levels to make them even more affordable. Check out the Small & Medium Business or Enterprisewebsites, where we outline details for all these features.
BlackBerry Enterprise Server Trade-Up Key
We’ve worked to make it easier than ever to upgrade an older BlackBerry® Enterprise Server – we’re including a trade-up key in several different support contracts, depending on the level of support contract you choose. Better yet, these trade-up keys allow you to a one-time upgrade to BlackBerry Enterprise Server 5.0 or BlackBerry® Enterprise Server Express 5.0 at no further cost!
Designated Senior Technical Analyst (DSTA)
This is a new service we are offering which we’re very excited about. In an effort to develop and maintain an ongoing relationship with your organization, we’ve made available “Designated Senior Technical Analysts”(“DSTA”) for customers in the Premium support tier. Your DSTA is a knowledgeable resource that will visit you onsite once a month to ensure that your systems are running smoothly and will assist you with any planning initiatives you may have that are related to your BlackBerry® solution.
Along with expanding availability of preventive services like Health Checks and Change Management Planning, there’s a ton of additional services and features now available. For more detailed information on pricing and service levels, check out BlackBerry Technical Support Services for your Small & Medium Business or Enterprise. You can also contact a Reseller to chat about your options.