To help clean up RIM’s BlackBerry Internet Service mess which left nearly every BlackBerry user without data, carriers are stepping in and helping out. The Mexican telecom providers Telefonica and America Movil SAB said it will reimburse users of BlackBerry smartphones for service interruptions. Also, Vodacom Group [JSE:VOD]) said on Friday that it would “reimburse” BlackBerry customers affected by the service disruption earlier in the week. What do you think? Is this enough? Head over to CrackBerry and sound off on “What would you like to see, if anything, from RIM in terms of reparations for the BlackBerry service outage?”
“As a token of goodwill, Vodacom will give all BlackBerry customers affected by this week’s service disruption 20 free Vodacom to Vodacom minutes for use from Monday to Friday next week. In addition to this we will also be giving affected customers 20 free SMSs for the inconvenience of the past few days,” Vodacom said in a statement.
“RIM’s technical problems were out of our hands. Many BlackBerry users have been denied the service for three successive days, which is unusually long. It is only fitting that we do this as a gesture of appreciation for their patience,” said Portia Maurice, Vodacom’s chief officer: corporate affairs.
“We will not be able to do this each time a supplier has a problem, but we do believe this is an exception.”