What happens when your beloved BlackBerry smartphone happens to mess up on you? Well the first that most of us do, besides me (take it apart) is call or take it back to our carrier, whoever it may be.
With the tablet launching directly out of retail shops, who do we take our tablets for support issues? Well the BerryReview team has come across a leaked infosheet showing that RIM has developed 3 ways to provide BlackBerry PlayBook support. Must I quickly add, this just goes to show RIM has taken their customer service up a notch.
BlackBerry PlayBook Support:
Complimentary Support:
– RIM will provide complimentary out of the box support for 90 days after a BlackBerry PlayBook has been activated. This covers the device and in-box accessories including how-to and setup inquiries. Customers are told to contact these two numbers:
US: 1-877-644-8410
CAN: 1-877-644-8405
Limited Warranty:
– RIM will have a out of the box limited warranty and repair service directly to end users for 12 months after activation of a BlackBerry PlayBook. It will also offer an Advance Exchange or Same Unit Repair service.
BlackBerry Total Care Program:
– RIM will offer additional technical support and warranty coverage for a period of 2 years following activation of the Tablet to end-users who purchase the BlackBerry Total Care Program. RIM will offer Advance BlackBerry PlayBook Exchange as a repair service solution. Consumers can purchase the program anytime within the 12-month Limited Warranty period.
Source: BerryReview