BBVE Update

BlackBerry’s diagnostic app for BlackBerry 10 received an update today, bringing it to Version  Read on to find out the changes made, as well as to learn more about the very handy app.

Version 2.8 contains new tests such as Accelerometer and gyroscope tests as well as HDMI and USB connector tests for verifying connectivity.  The health screen displays advanced connectivity information about network strength and carrier, and whether or not airplane mode is enabled, as well as a direct connection to ‘Maps – My location’.


For those unfamiliar with the BlackBerry Virtual Expert app, it’s essentially a simple, self-guided diagnostics application developed by BlackBerry.   There are guided hardware tests that produce a test results summary.   Aside from the above new features, here are the current tests (customized to your BlackBerry model) included in BlackBerry Virtual Expert:

  • Touch Screen
  • LCD
  • USB port
  • Main Keypad
  • Keyboard
  • Side keys
  • Slider (for those with a slider)
  • Camera
  • Speaker
  • Loudspeaker
  • Headset
  • Microphone
  • Vibrator
  • Bluetooth
  • Status LED

You are then asked if you wish to send the test results summary data to BlackBerry to help improve products and services.

If some of the tests failed, you may then opt to contact your service provider, or the retailer you bought your BlackBerry smartphone from, for customer support.  Likewise, if there’s a BlackBerry Expert Center in your area, you may opt to bring your unit there for further diagnosis.  Of course, as with these options, do expect that you may be charged applicable fees for diagnosis and repair.

The BlackBerry Virtual Expert, being a diagnostic tool, can only tell you what may or may not be working properly as far as your smartphone is concerned.  It’s important to note that it is not a repair tool that can magically fix even hardware problems.  At the end of the day, the initial assessment that the app provides can at least give you some peace of mind, as opposed to being clueless on the condition of your device.

The BlackBerry Virtual Expert is free on BlackBerry World and can be downloaded/updated by clicking here.